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This policy explains exactly what information we collect when you use your 1xbajee account, how we store it, and what choices you have over it. Access to this platform depends on your local law and eligible regions — read this page before you continue.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is Upay, Bank Transfer, bKash, Nagad or Rocket. We also collect technical data automatically: the device type you use, your session activity, and the pages you navigate within the platform. This data serves three purposes. First, it lets us maintain your account across network drops and screen rotations, so your session stays intact when you switch from mobile data to Wi-Fi. Second, it helps us process your deposits and withdrawals through the payment rails you have connected to your wallet. Third, it allows our support team — reachable via live chat, phone, or email — to identify your account quickly and resolve any query before it disrupts your session. We do not sell your personal data to third parties. We share only the minimum required for payment processing and fraud prevention, and only with partners bound by confidentiality obligations. Retention periods are set to the minimum needed for account and legal compliance. You can request a summary of what we hold at any time through the support routes listed on this page.
This policy applies to all data processed through your 1xbajee account. Whether you access via mobile browser or a saved shortcut, the same rules apply. Four distinct areas are defined below so you know exactly where our obligations start and where they end.
All data collected at login, during account registration, and across authenticated sessions falls inside this policy. This includes your credentials, session tokens, and device identifiers used to keep your account continuous across connections.
Payment records linked to your wallet — including Upay and Bank Transfer activity — are covered by this policy. We retain transaction logs for the period required by our operational and compliance obligations, then remove them from active systems.
Anonymised data about which pages you visit and how long you spend in each section is collected to improve the platform experience. This data does not identify you individually and is aggregated before any analysis.
Links or services that take you outside 1xbajee — including external payment processors or identity verification partners — operate under their own privacy terms. We are not responsible for data handling on those external services once you leave our platform.
You have concrete actions available to you under this policy, and none of them require you to raise a formal complaint first. If you want to see what data we hold on your account, you can request a data summary through our email support channel and we will respond with the relevant records. If any detail is incorrect — a contact number, an email address, or a linked payment method like bKash or Nagad — you can update most fields directly inside your account dashboard after login; for anything locked, our live chat team can make the correction on your behalf. If you believe data has been processed in a way that does not match this policy, raising it through the phone or email support route gets it reviewed by the right team. Account deletion requests are also accepted in writing; we will confirm the scope of what is removed and what must be retained for legal compliance. Your eligibility to exercise these rights depends on local law and the region from which you access the platform.
Email our support team to request a summary of the personal data held on your account. We respond to data requests through the same support channel you use for account queries.
Log in to your account dashboard to update contact details or linked payment methods. Fields that cannot be self-edited — such as registered name — can be corrected by contacting live chat support directly.
If something in this policy is unclear or you have a specific concern about how your data has been handled, reach us by phone, live chat, or email. We route data questions to the relevant team without delay.
Submit a written deletion request through our email support channel. We will confirm which data can be removed immediately and which must be retained to meet our legal and compliance obligations.
If you have a question specifically about this privacy policy — how your data is stored, which records we hold, or how to correct information — the three routes below connect you to the right team. For account-level corrections, live chat is the quickest path. For formal data requests or deletion, use email so there is a written record of the exchange.
Open the live chat widget from any page after login to reach a support agent. Use this route to correct account details or ask quick questions about what data your session stores.
Call our support line to speak directly with a team member about a data concern. Useful when you need a verbal walkthrough of what records are linked to your account.
Send a written request to our support email address for formal data queries, correction requests, or account deletion. Email creates a record that both sides can reference throughout the process.
Data protection is built into the account flow, not added afterwards. Here are the four areas where our handling is most relevant to your account activity.
We use session cookies to keep your account state intact while you navigate between the lobby, your wallet, and support pages. You can manage cookie preferences through your browser settings at any time, though disabling session cookies may affect account continuity on your device.
Access to your personal data within our systems is limited to staff with a verified operational need. Payment details connected to Upay or Bank Transfer are processed through encrypted channels and are not stored in a human-readable format inside your account record.
We keep your account data for as long as your account is active and for the minimum additional period required by our compliance obligations. Once that period passes, data is deleted from active storage. The current retention period applicable to your account is shown in your account dashboard after login.
When this policy changes materially, we post the updated version at this page address and note the revision date at the top of the document. Continued use of the platform after a policy update constitutes acceptance of the revised terms, subject to your local law and eligible region.
Below are the questions we receive most often about how personal data is handled on this platform. If your question is not covered here, the support routes in the section above are the right next step.
We collect the details you submit at registration — name, contact information, and chosen payment method — along with technical session data such as device type and navigation activity. Payment rail details like bKash or Nagad are processed securely and not stored in plain text inside your account record.
Yes. Send a written request to our email support channel and we will compile the relevant records linked to your account. The summary covers personal details, transaction logs within the retention window, and any preferences stored against your profile.
Log in to your account dashboard and update the editable fields directly. For locked fields — such as your registered name — contact live chat support with the correction you need. Our team can apply changes that are not available through self-service within the dashboard.
We share the minimum necessary data with payment processors handling your Upay or Bank Transfer transactions, and with fraud-prevention partners. All third parties we work with are bound by confidentiality obligations. We do not sell your personal data or pass it to marketing networks.
We retain data for the period your account is active plus the minimum additional window required by our compliance obligations. After that, data is deleted from active systems. Your specific retention period is visible in your account dashboard after login.
Access to the platform and the rights available to you under this policy depend on your local law and the eligible regions from which you connect. If you are in Bangladesh, review the terms applicable to your region before using the platform. We recommend checking with a local adviser if you are uncertain about your eligibility.