Mobile / Casino
This page sets out the legal framework that governs your account with 1xbajee — what applies to you, what rights you hold, and how to act on them. Access to this platform depends on your local law and eligible regions; please review the scope section before you proceed.
Our legal terms exist to be clear with you, not to bury obligations in language you have to decode. When you open an account with us, a set of mutual commitments comes into effect — we outline what we do with your account data, how your wallet activity is recorded, and what rules apply to transactions made through Upay or Bank Transfer. These commitments are not one-sided. You have the right to see how your account is used, correct details that are wrong, and ask us questions that we are obliged to answer. Eligibility to use this platform depends on your local law and the regions we operate in at the time of your access. We do not make blanket claims about availability; if access in your location is restricted by applicable regulation, that restriction takes precedence. Your Upay wallet or Bank Transfer history on this account does not grant any exemption from local legal requirements. We keep policy language concise because you should be able to read it on a phone between overs — but concise does not mean incomplete. Every material term is stated, and the contact path for any question is shown in the support section below.
Transactions via Upay are recorded in your account wallet log and subject to the same terms as all other deposit and withdrawal activity on the platform.
Bank Transfer activity tied to your account falls within the scope of these legal terms, including record-keeping and any verification steps shown at the time of the transaction.
Eligibility is assessed at the point of registration and may be reviewed. Local law and the eligible regions listed in your account dashboard determine whether access continues.
When these terms change, the updated version is posted here. Continued use of the account after a change is posted constitutes acceptance of the revised terms.
Not every aspect of your digital activity falls inside this policy. Understanding the boundary between what we govern and what we do not is practical — it tells you where to direct a question and who can answer it. The four areas below mark that boundary clearly so you are not left guessing when something goes wrong or when you want to raise a point.
Login sessions, password resets, two-step checks and account suspension decisions are fully within scope. The steps and verification fields shown in your account dashboard are the authoritative record for access matters.
Deposits and withdrawals made through Upay or Bank Transfer are within scope. The wallet log in your account shows each transaction reference; any dispute about a specific transaction should reference that log entry when you contact support.
Game titles available in the lobby — including content from studios such as Pragmatic Play, PG Soft and Bigtime Gaming — are governed by this policy in terms of availability and fair display, but game-mechanic rules are set by the studio and shown within each game session.
Payment processors, network providers and any external service you interact with through a link on this site operate under their own separate terms. We do not govern those terms and cannot be held responsible for them.
Knowing your rights only helps if you can act on them without friction. Under this policy, you have four practical avenues available to you at any time. First, you can review your own account records — transaction history, login activity and wallet balance — directly from the account dashboard after you log in; no request to us is needed for that. Second, if personal details on your account are wrong or outdated, you can correct them through the account settings page; for details that require verification, the fields and instructions are shown there. Third, if you have a question about how your data is handled or how a specific policy clause applies to you, you can raise it through any of the support channels listed on this page. Fourth, if you want to request a change to something that cannot be edited self-service — such as linked payment methods including Upay or Bank Transfer — the process is to contact support with your account reference and the specific change you are requesting. We respond to each request on its own terms.
Log in and open the account dashboard to see your full transaction log, wallet history and session records. No form submission is required — the data is there when you need it.
Personal details can be updated in account settings. Where a change requires verification, the fields and identity steps are shown in the form at the time you make the edit.
Any question about how a clause applies to your account can be directed to support via live chat, phone or email. Quoting the specific section helps us route it to the right team quickly.
To change a linked payment method — Upay, Bank Transfer or another method shown in your wallet — contact support with your account reference. The support team handles these by request.
If a section of this policy raises a question you cannot resolve through the account dashboard, we have three contact paths available. Use whichever fits the urgency — live chat for immediate account-access questions, phone for anything that needs a back-and-forth, and email for written requests that need a documented response trail. All three routes are staffed to handle account and policy queries; when you contact us, include your account reference so we can pull the relevant record without delay.
Open the chat widget from any page while you are logged in. For policy questions, describe the specific clause or account action you are asking about and include your account reference.
Call the number shown in the Help section of your account dashboard. Phone is the right route when your question involves a step-by-step walkthrough of an account or payment record.
Send a written request to the support address listed in your account's contact page. Email creates a documented trail — useful for formal policy questions, data requests or linked payment changes.
Four areas of account management sit directly under this legal policy: data handling, cookies, account security and retention. Here is what each one means in practice for your account.
Account data — including your personal details, wallet activity and transaction references for Upay or Bank Transfer — is held to support your account and to meet any applicable record-keeping requirement. We do not sell it to third parties. The specific retention period for each data category is shown in the privacy section of your account.
We use cookies to keep your session active across page loads and network changes — this is what allows your lobby position and wallet state to persist when you switch between mobile data and Wi-Fi. You can manage cookie preferences through the browser settings on your device; disabling certain cookies may affect session continuity.
Access to your account requires authentication at login. If you believe your credentials have been compromised, use the account recovery path shown on the login page — do not share your login details with anyone, including support staff. We will never ask for your password.
Records are retained for as long as your account is active and for the period required by any applicable regulation after closure. If you want to understand what is held on your account or request a deletion review, contact support by email with your account reference and a description of what you are asking about.
The questions below are the ones that come up most often when you are working through this policy. If your question is not here, use the live chat or email path in the support section above.
Access and eligibility depend on your local law and the eligible regions active at the time of your account use. Bangladesh users should review the scope section above. We cannot confirm eligibility on your behalf — that is something you verify against applicable local regulation.
Log in and open the account dashboard. Your transaction log, wallet history and session records are all shown there without any request needed. For a formal data access request covering information not visible in the dashboard, send an email to the address shown in the account contact page.
Yes. Go to account settings while logged in. Most details can be updated directly there. Where a change requires identity verification, the relevant fields and instructions are shown in the form. For linked payment methods like Upay or Bank Transfer, contact support with your account reference.
Records are retained for the period required by applicable regulation after account closure, then subject to deletion review. If you want clarity on exactly what is held after closure, send an email to the support address in your account contact page with your account reference and the specific question.
Email is the right route for formal policy queries because it creates a documented trail. Use the address shown in the Help or Contact section of your account dashboard. Include your account reference and a description of the specific clause or situation you are asking about so we can route it correctly.
Updated terms are posted on this page. The date of the most recent update is shown at the top of the policy. Continuing to use your account after a change is posted counts as acceptance of the updated terms. We recommend checking this page periodically, particularly if you use Upay or Bank Transfer regularly.